About Region II
Region II Human Services is the Behavioral Health Authority for 17 counties in West Central Nebraska. We are a direct provider of services and we contract with private agencies for mental health and substance abuse services. Counties we serve include: Arthur, Chase, Dawson, Dundy, Frontier, Gosper, Grant, Hayes, Hitchcock, Hooker, Keith, Lincoln, Logan, McPherson, Perkins, Red Willow, and Thomas.
Our role in the provision of behavioral health services is described in Statute with the passage of LB 1083. Regions were created back in the early 1970’s but LB 1083 is the most current guiding document. There are 6 Behavioral Health Regions in Nebraska. Regions are responsible for coordinating, creating, planning and delivering behavioral health services.
CARF International accreditation demonstrates a program's quality, transparency, and commitment to the satisfaction of the persons served. CARF International is an independent, nonprofit accreditor of Health and Human Services. Toll free (888) 281-6351.
Since 1997, Region II Human Services has received the maximum Three-Year Accreditation by CARF International.
Accreditation demonstrates that Region II Human Services is committed to enhancing its performance, managing its risk, and distinguishing its service delivery. For additional information about CARF or the accreditation process, visit www.carf.org.
SERVICES PROVIDED DIRECTLY
PERSON CENTERED CARE
Our clients and our communities are at the center of all the work that we do. Our person and family-centered philosophy guides us in our work. Each person we serve is respected for his/her strengths. By centering on each individual’s needs, we can develop the best possible treatment/recovery plan. We endeavor to hire individuals who can live this philosophy and we invite clients in each program to give us feedback on their experience with us. All contracted and provided services are available on a sliding fee scale. No one will be denied services due to inability to pay; there is a discounted/sliding fee scale available.
Trauma-Informed Care is a commitment to trauma awareness and an understanding of how trauma impacts the life of an individual seeking or referred to services. Trauma informed organizations operate from an understanding of the vulnerabilities or triggers of trauma survivors that may be exacerbated by services delivered in a traditional manner. Trauma informed services and organizations seek to avoid re-traumatization. The most important goal of trauma informed care is to restore a sense of safety; both physical and emotional, power, and trust. Region II Human Services has readily accepted the responsibility of providing trauma informed care throughout each of its programs and in every location.
There are five core values that we will use as our focus as we work with you: Safety, Trustworthiness, Choice, Empowerment, and Connection and Collaboration in relationships.
Previously, staff brainstormed for ways by which we might provide increased sense of physical safety. More space has been created in the waiting areas, while calming music and colors have been added. Seeking Safety groups have begun and are meeting regularly. Grounding boxes and phone lines with a calming recording have been added at each location. Emotional safety is provided in therapeutic relationships which set clear boundaries; where responses are not threatening or demeaning. Trustworthiness is demonstrated in each interaction when we protect confidentiality and provide consistency. Each time we follow through with what we have promised, we create predictability and build upon the level of trustworthiness. Choice is another core value which correlates closely with Empowerment. Employees strive to use language which offers choice whenever possible; choice of treatment provider, when possible; choice of appointment days and times; choice in treatment modality. The language of choice encourages invitation, thereby fostering the individual’s feeling of empowerment. Lastly, the core value of Connection and Collaboration recognizes the importance of the connections and relationships formed and the value which is placed on every interaction. While promoting wellness, approaches will include partnerships with the clients and implementation of skill building and problem solving based on the individual’s strengths.
One of the tools used in trauma informed care is grounding. Grounding helps us be in the here and now. In an effort to make grounding available to all clients, we have phone lines dedicated to a grounding message . You can call any of the numbers below and listen to a message that will help you stay in the here and now.
Following are phone numbers for the Grounding Assistance phone lines in each of the cities that Region II provides services:
North Platte: 308 532-4860 ext. 399
McCook: 308 345-2770 ext. 249
Lexington: 308 324-6754 ext. 249
Ogallala: 308 284-6767 ext. 249
Frontier House: 308 532-4730 ext. 205
Region II Human Services is funded by state, federal and county dollars. We are a political subdivision created through an interlocal agreement. We are governed by a regional governing board made up of a county commissioner from each county served. In addition we have an Advisory Committee appointed by the Governing Board.